GoTo Connect: Communication
Communications for Companies that Lead
Cloud telephony, 4K video meetings, omnichannel messaging and AI-powered service in one intuitive, scalable platform with specialized TechSize support.
Everything Your Team Needs to Communicate with Excellence
Enterprise Virtual PBX
Unlimited calls to landlines and mobile phones in Brazil, unlimited virtual extensions, custom AI IVR, smart transfer and compliant recording.
- Local numbers in 50+ cities
- Service queues with prioritization
- Real-time call reports
4K Video Meetings
Meetings with up to 1,000 participants, cloud recording with automatic transcription, high-definition screen sharing and native corporate calendar integration.
- Custom virtual rooms
- Real-time AI captions
- Breakout rooms for workshops
Mensagens & Chat Omnichannel
Secure internal chat with end-to-end encryption, WhatsApp Business API integration, corporate SMS and centralized history of all team conversations.
- Single channel for WhatsApp, SMS and chat
- AI-powered automatic replies
- Smart routing between agents
AI for Intelligent Customer Service
24/7 virtual receptionist with advanced NLP, smart call triage, automatic transcription and real-time sentiment analysis to improve CX.
- Chatbot trained with your data
- Intent and emotion detection
- Automatic escalation to humans
Analytics & Business Intelligence
Customizable executive dashboards, real-time service metrics, monitored SLA with proactive alerts and native export to Power BI/Tableau.
- CX and productivity KPIs
- Demand forecasting with machine learning
- Scheduled email reports
Enterprise Integrations
Connect natively with Microsoft 365, Google Workspace, Salesforce, Zendesk, RD Station, SAP and 50+ apps via documented RESTful API and webhooks.
- SSO with Azure AD / Okta
- Webhooks for real-time events
- API with rate limiting and versioning
Implementation with Local Expertise and Specialized Support
As a Certified GoTo Gold, partner, TechSize delivers far more than the license: we deliver a complete solution, implemented and managed by specialists who deeply understand the Brazilian market and global best practices.
- Free Strategic Consulting: Complete analysis of your current infrastructure, process mapping and phased migration plan with no operational interruptions.
- Turnkey Implementation: Complete configuration, data migration, personalized team training and assisted go-live with dedicated support.
- Specialized Technical Support: Support in Brazilian Portuguese, contract-backed response SLA and fast resolution by certified engineers.
- Proactive 24/7 Management: Continuous monitoring, automatic updates without downtime, monthly management reports and continuous performance optimization.
- Native LGPD Compliance: Privacy-by-design settings, data retention policies, simplified auditing and optional DPO as a service.
Plans That Grow with Your Business
No mandatory lock-in. Pay only for what you use and scale as needed while keeping full control over communication costs.
Starter
Ideal for growing small teams
- Basic Virtual PBX
- Custom IVR
- Unlimited Calls in Brazil
- Video Meetings (up to 50 people)
- Secure Internal Chat
- Email Support
- 10 GB Storage
- Basic Reports
Business
For companies that require performance and advanced features
- Everything in Starter +
- AI for Intelligent Customer Service
- CRM/ERP Integration
- Priority 24/7 Support
- 50 GB Storage
- Advanced Reports + Export
- Compliant Call Recording
Enterprise
Complete solution for large organizations
- Everything in Business +
- 99.99% SLA with Penalties
- International Calls + 50 countries
- Dedicated Account Manager
- Custom API + Webhooks
- Unlimited Storage
- On-Site Team Training
- Advanced LGPD Compliance
Prices are subject to change without prior notice. Special discounts are available for annual contracts and multi-user deployments. Contact us for a custom proposal.
From Legacy PBX to GoTo Connect in Days
Our team handles everything: number portability, queue configuration, CRM/ERP integration, team training and assisted go-live. Zero downtime guaranteed.
Why choose TechSize for GoTo?
- Certified GoTo Engineers: Advanced technical implementation and specialized troubleshooting.
- Local Support in Brazilian Portuguese: Human support, contractual SLA and direct vendor escalation whenever necessary.
- Native LGPD Compliance: Encrypted recordings, configurable retention, audit reports and consultative DPO.
- Ready Integration: Microsoft Teams, Salesforce, RD Station, TOTVS, SAP e documented RESTful APIs.
Ready to Transform your IT Operation?
Our enterprise technology specialists are ready to understand your strategic challenge and propose the ideal solution. Get a free, no-obligation consultation.
(15) 3251-8529
[email protected]
24/7 monitoring for contracted clients