Privacy Policy
LGPD Compliance
This Privacy Policy is in compliance with the General Data Protection Law (LGPD - Law No. 13,709/2018) e descreve como a TechSize coleta, usa, armazena e protege seus dados pessoais.
1. Introduction
A TechSize Information Technology ("TechSize", "we" ou "our") valoriza sua privacidade e está comprometida em proteger seus dados pessoais. Esta Privacy Policy explica como coletamos, usamos, compartilhamos e protegemos suas informações quando você utiliza our site techsize.com.br ("Site") e ours serviços.
Ao utilizar ours serviços, você concorda com a coleta e uso de informações de acordo com esta política.
2. Data We Collect
We collect different types of information to provide and improve our services:
Data Provided by You
- Identification: Full name, CPF/CNPJ (when required for contracting)
- Contact: Email, phone number, business address, WhatsApp
- Professional: Role, company, department, function
- Commercial: Billing data, invoice details, billing address
Automatically Collected Data
- Browsing: IP address, browser type, visited pages, time spent
- Device: Operating system, screen resolution, language, time zone
- Cookies: For experience personalization and traffic analysis (with your consent)
- Logs: Access date/time, referral URLs, clicks
Contract Client Data (MSP)
- Infrastructure: Technical data about managed servers, networks and endpoints
- Operational: System logs, performance metrics, security alerts
- Communication: Call recordings (GoTo Connect), corporate emails
3. Purposes of Processing
We use your data for the following purposes:
- Provide contracted services: IT management, licensing, development, technical support
- Respond to requests: Quotes, questions, technical support via form or WhatsApp
- Relevant communications: News, service updates, offers (with your consent)
- Fulfill legal obligations: Issuance of invoices, contracts, tax compliance
- Prevent fraud: Security of the website and provided services
- Improve our services: Usage analysis, satisfaction surveys, development of new solutions
4. Legal Bases for Processing (Art. 7 of LGPD)
We process your data based on the following legal grounds:
Consent
For sending marketing communications, newsletters and non-essential cookies. You may revoke it at any time.
Contract Execution
For the provision of contracted enterprise services (MSP, GoTo Connect, Bitdefender, development).
Legal Obligation
To comply with fiscal, tax and regulatory requirements (electronic invoices, SPED, etc.).
Legitimate Interest
For information security, fraud prevention, continuous service improvement and protection of our rights.
Life Protection
In emergency situations involving the protection of physical integrity or property.
5. Data Sharing
We do not sell your personal data. We only share information in the following situations:
- Essential Service Providers: Technology partners (GoTo, Bitdefender, Microsoft, AWS) required to provide contracted services, sempre com contratos de confidencialidade e proteção de dados.
- Legal Requirement: When required by law, court order or request from competent authorities.
- Rights Protection: To protect our rights, property or safety, or those of third parties.
- Corporate Reorganization: In the event of a merger, acquisition or asset sale, with guaranteed continuity of data protection.
International Transfer
Some of our partners (GoTo, Bitdefender, Microsoft, AWS) podem processar dados fora do Brasil. We ensure that these transfers occur in compliance with LGPD, com níveis adequados de proteção e contratos específicos.
6. Storage and Security
Mantemos seus dados apenas pelo tempo necessário para cumprir as finalidades descritas nesta política ou conforme exigido por lei. Após esse período, os dados são eliminados de forma segura ou anonimizados.
Security Measures
We adopt appropriate technical and organizational measures to protect your data:
- SSL/TLS encryption for data transmission
- Storage on secure servers with backup
- Access control with multi-factor authentication
- Continuous security monitoring (24/7 SOC)
- Team training in data protection
- Compliance with ISO 27001 and LGPD
7. Your Rights (Art. 18 of LGPD)
You have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you
- Correction: Correct incomplete, inaccurate or outdated data
- Deletion: Request deletion of data processed based on consent
- Portability: Receive your data in a structured format for transfer
- Revocation: Revoke consent at any time
- Information: Know with whom we share your data
- Objection: Object to processing based on legitimate interest
To exercise any of these rights, contact our Data Protection Officer (DPO):
E-mail: [email protected]
Phone: (15) 3199-9719
Address: Praça da Bandeira, 65 - Tatuí/SP
We will respond within 15 (fifteen) business days, as required by LGPD.
8. Cookies and Similar Technologies
We use cookies and similar technologies to improve your experience on the website. You can control cookie usage through your browser settings.
Consulte nossa Cookie Policy para mais informações.
9. Minors
Our services are intended for people over 18 years old. Não coletamos intencionalmente dados de menores de idade. Se tomarmos conhecimento de que coletamos dados de menores sem consentimento parental, tomaremos medidas para excluir essas informações.
10. Changes to This Policy
We may update this Privacy Policy periodically. Notificaremos sobre mudanças significativas através de aviso em our site ou por e-mail. Recomendamos que você revise esta página regularmente.
O uso continuado de ours serviços após alterações constitui aceitação da nova política.
11. Contact
For questions, suggestions or complaints sobre esta Privacy Policy ou tratamento de dados pessoais:
E-mail: [email protected]
DPO: [email protected]
Phone: (15) 3199-9719 | (15) 3251-8529
WhatsApp: (15) 3251-8529
Address: Praça da Bandeira, 65 - 3º Andar, Sala 301
Tatuí - SP, 18.270-390
Support Hours: Monday to Friday, 8 AM to 6 PM
National Data Protection Authority
Caso não fique satisfeito com nossa resposta, você tem o direito de apresentar reclamação à National Data Protection Authority (ANPD):
Site: www.gov.br/anpd
E-mail: [email protected]
Our Certifications
- LGPD Compliant
- Microsoft Partner
- GoTo Gold Partner
- Bitdefender Partner